Refund policy
We hope you love our Arborfill products. If something isn't quite right, here's how returns work.
Change of mind
If you change your mind, you can return unused and unopened items within 14 days of receiving your order.
- Please email us first at carly@arborfill.co.uk to let us know
- Returns should be sent back within 14 days of notifying us
- Return postage is the responsibility of the customer
- We recommend using a tracked service, as we can't refund items that don't make it back to us
Once your return is received and checked we'll process your refund within 7 business days.
Non-returnable items
For hygiene and safety reasons we're unable to offer returns on opened or used products.
Faulty, damaged or incorrect items
If something arrives damaged, faulty or not as described, please contact us as soon as possible at carly@arborfill.co.uk with
- Your order number
- A brief description of the issue
- Photos where helpful
We'll always aim to put things right quickly, whether that's a replacement, refund, or covering return postage.
Refunds
- Refunds are issued to the original payment method
- Original standard delivery costs are refunded where required by law
- Return postage costs are not refunded for change of mind returns
Our values
We're a small, independent business doing our best to offer low-tox, eco-friendly products in a realistic and accessible way. Thank you for supporting us - it genuinely means a lot.